Refund policy

Thank you for choosing KeepMeLocked.com for your shopping needs. We are committed to providing you with a seamless and satisfying shopping experience. Before making a purchase, we kindly request that you review our refund policy outlined below.

Given the nature of our products, refunds are only available in cases of quality issues or unpacked products. If you receive a defective or damaged item, please contact our customer service team at service@keepmelocked.com within 14 days of the delivery date, and provide detailed information along with photos showcasing the problem. We will work closely with you to arrange a replacement or issue a refund, as per your preference.

Please note that due to the intimate nature of our products, we are unable to accept returns for items that have been used or worn, or for hygienic reasons. This policy ensures the health, safety, and satisfaction of all our customers.

At KeepMeLocked.com, we take pride in the quality of our products. We diligently strive to maintain the highest standards and ensure that every item meets your expectations. If you have any inquiries or concerns regarding our refund policy or any other aspect of your shopping experience, please do not hesitate to reach out to us. We greatly appreciate your decision to shop at KeepMeLocked.com.

EU CUSTOMERS

Customers located within the European Union may have certain statutory withdrawal rights.

Products manufactured according to customer-selected specifications, including size, configuration, accessories, colors, or other selected options, may be exempt from the statutory withdrawal right under Article 16(c) of Directive 2011/83/EU.

Withdrawal requests must be submitted through our Withdrawal Request Form and will be reviewed individually.

Submission of a request does not automatically result in approval of a cancellation, return, or refund.

Thank you for choosing KeepMeLocked.com, and we look forward to serving you again in the future.

Sincerely,

KeepMeLocked Team